Refund Policy

Last updated: December 2025

All Sales Are Final

At ZINZINDUSTRIES, all sales are final. We do not accept returns or offer refunds except in cases of major product defects or issues as outlined below.

Exceptions - Defective or Damaged Items Only

We will only accept returns and issue refunds in the following circumstances:

Manufacturing defects - Items with clear manufacturing flaws
Damaged during shipping - Items that arrive damaged due to shipping
Wrong item sent - If we sent you the incorrect product
Significantly not as described - If the item materially differs from our product description

How to Report a Defective Item

If you receive a defective or damaged item:

Visit our Contact page within 48 hours of receiving your order
Include your order number
Provide clear photos showing the defect or damage
Describe the issue in detail

We will review your claim and, if approved, provide instructions for return and refund or replacement.

Non-Refundable

The following are NOT eligible for refund:

Change of mind or buyer's remorse
Incorrect size ordered
Items that don't match your personal style preferences
Items worn, washed, or with tags removed
Normal wear and tear after use

Inspection and Approval

All returned items will be inspected upon receipt. Refunds will only be issued if the defect or damage is confirmed and meets our return criteria.

Refund Processing

Approved refunds will be processed within 5-7 business days and issued to your original payment method.

Please Order Carefully

Since all sales are final, please:

Review product descriptions, measurements, and photos carefully before purchasing
Contact us with any questions before placing your order
Ensure your shipping address is correct